Returns & refunds

Our promise

Every order on Watrem can be returned within 30 days of delivery.

Where returns go

Returns always go to an address in the United States. You will never be asked to ship a return abroad. For damaged or wrong items, we may refund you without asking for the item back.

Items that cannot be returned for change of mind

Opened teas, herbs, incense, essential oils and body products; lit candles; made-to-order or personalized items; gift cards. These are marked on the product page. This does not apply if an item is damaged, defective, unsafe or not as described.

Condition

Change-of-mind returns must be unused, in original packaging, with all parts.

How to start a return

1. Open the order in your Watrem account, or email info@watrem.com with your order number.
2. Choose the item and the reason. For damaged or wrong items, add a photo.
3. Within 2 business days we send you the return address or a prepaid label.
4. Ship the item back with tracking.

Refund timing

Refunds go to your original payment method within 5 business days after we receive the return, or after we approve a no-return refund. Your bank may take a few more days.

Exchanges

Return the item and place a new order.