Shipping

Where items ship from

Watrem works with workshops and warehouses in the United States, Japan and China. Each item ships from the location that holds it, so an order with several items may arrive in more than one package. Every product page shows an estimated delivery window before you buy.

Handmade or made-to-order items show their own lead time on the product page.

Customs and duties

For items shipped from outside the US, the price you pay at checkout includes any import duties and fees. You will not be asked to pay anything on delivery. If a carrier ever asks you for a duty payment, contact us and do not pay it; we will resolve it.

Where we ship

We ship to addresses across the United States, including Alaska, Hawaii, U.S. territories and APO/FPO/DPO military addresses. Deliveries to Alaska, Hawaii, territories and military addresses can take a few extra days.

Shipping cost

Calculated at checkout from your address and the weight of your order. Any free-shipping offer that applies is shown at checkout before you pay.

Tracking

You will get an email with a tracking number when each package ships. International tracking can take 2–4 days to show its first update.

If your order will be late

If we cannot ship within the time shown, we will email you with a new date. You can accept the new date or cancel for a full refund. If you do not hear from us and your order has not shipped within the time shown, you can cancel for a full refund.

Late or lost packages

If a package has not arrived 10 business days after its estimated delivery date, contact us at info@watrem.com. We will trace it, then replace the item or refund you in full.

Damaged items

Contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund. You will not pay for return shipping.

Address changes

Email us right away. Once an item has shipped, we cannot change the address.