Shipping policy
Where items ship from
Watrem works with workshops and warehouses in the United States, Japan and China. Each item ships from the location that holds it, so an order with several items may arrive in more than one package. Every product page shows an estimated delivery window before you buy.
- Ships from the US: about 4–10 business days in total
- Ships from Japan: about 7–15 business days in total
- Ships from China and elsewhere: about 10–20 business days in total
Handmade or made-to-order items show their own lead time on the product page.
Customs and duties
For items shipped from outside the US, the price you pay at checkout includes any import duties and fees. You will not be asked to pay anything on delivery. If a carrier ever asks you for a duty payment, contact us and do not pay it; we will resolve it.
Where we ship
We ship to addresses across the United States, including Alaska, Hawaii, U.S. territories and APO/FPO/DPO military addresses. These deliveries can take a few extra days.
Shipping cost
Calculated at checkout from your address and the weight of your order. Any free-shipping offer that applies is shown at checkout before you pay.
Tracking
You will get an email with a tracking number when each package ships.
If your order will be late
If we cannot ship within the time shown, we will email you with a new date. You can accept the new date or cancel for a full refund. If you do not hear from us and your order has not shipped within the time shown, you can cancel for a full refund.
Late, lost or damaged packages
If a package has not arrived 10 business days after its estimated delivery date, or arrives damaged, contact us at info@watrem.com (for damage, within 7 days with photos). We will replace the item or refund you in full.
Full details: watrem.com/pages/shipping